legal & policies

PRIVACY POLICY

Company:        LumiGo Travel & Events Limited

Last updated:  30th December 2025

LumiGo Travel & Events Limited (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

LumiGo Travel & Events Limited is a UK-based travel and events business.

For the purposes of data protection law, LumiGo Travel & Events Limited is the data controller of your personal data.

Contact details:
Email: lumigo-travel.com
Location: West Sussex, United Kingdom

2. What Personal Data We Collect

We may collect and process the following information:

• Name
• Email address
• Telephone number
• Travel or event preferences
• Enquiry details and correspondence
• Any other information you choose to provide when contacting us
   

We do not intentionally collect special category (sensitive) personal data unless it is necessary to fulfil a specific request and you provide it voluntarily.

3. How We Collect Your Data

We collect personal data when you:

• Contact us via our website, email, or social media
• Submit an enquiry or request information
• Join our mailing list
• Communicate with us directly
   

4. How We Use Your Personal Data

We use your personal data to:

• Respond to enquiries and requests
• Provide information about our services
• Curate travel, event, and experience options based on your preferences
• Communicate with you about updates or services (where consent has been given)
• Meet legal, regulatory, or compliance obligations
   

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent
• Contract
• Legitimate interests
• Legal obligation
   

6. Sharing Your Personal Data

We do not sell your personal data.

Where necessary, your data may be shared with trusted third parties, including:

• InteleTravel
• Accredited travel suppliers and experience providers
• Technology providers supporting our website and communications

All third parties are required to handle your data securely and lawfully.

7. Travel Services & InteleTravel

LumiGo Travel & Events Limited acts as an independent travel advisor affiliated with InteleTravel, which is fully bonded and accredited by ATOL, ABTA and IATA.

Where travel or event arrangements are made, your personal data may be shared with InteleTravel and relevant suppliers solely to fulfil your request or booking.

8. International Transfers

Some suppliers may be located outside the UK. Where this occurs, appropriate safeguards are in place to protect your data in accordance with UK GDPR.

9. Data Security & Retention

We take appropriate technical and organisational measures to protect your data and retain it only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

10. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

11. Marketing Communications

You will only receive marketing communications from us if you have opted in. You can unsubscribe at any time.

12. Cookies

Please see our Cookie Policy for information about how we use cookies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact Us

If you have questions about this policy;

Contact: LumiGo Travel & Events Limited
Email: lumigo-travel.com

ACCESSIBILITY POLICY

LumiGo Travel & Events Limited

Last updated: 30th December 2025

LumiGo Travel & Events Limited is committed to ensuring our website is accessible to as many people as possible, regardless of ability or technology.

We aim to make our website clear, easy to navigate, and usable for all visitors, in line with the Equality Act 2010 and recognised accessibility best practices.

Measures We Take to Support Accessibility

We strive to ensure that our website:

• Uses clear, readable fonts and colour contrast
• Is navigable using a keyboard
• Works with screen readers and assistive technologies
• Uses descriptive links and headings
• Is responsive across devices and screen sizes
   

Accessibility Limitations

While we aim to make our website as accessible as possible, some areas may not yet fully meet accessibility standards. This may include:

• Older content or third-party tools
• Embedded media or documents not fully optimised
   

We are continually working to improve accessibility and welcome feedback.

Feedback & Contact

If you experience any difficulty accessing our website, or if you have suggestions for improvement, please contact us:

Email: lumigo-travel.com 

We aim to respond to accessibility-related enquiries as promptly as possible.

Enforcement Procedure

If you are not satisfied with our response, you may contact the Equality Advisory and Support Service (EASS) for advice and support:

Website:     https://www.equalityadvisoryservice.com

Telephone   0808 800 0082